JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About this Opportunity: This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. This position reports to the General Office but qualified candidates can work from within the FirstEnergy Operational Footprint. The Field Mobility Systems Advanced Technical Specialist will provide technical support at all levels to the Field Mobility Systems team regarding application integration and stability across the suite of Field Execution systems that support FE Operations. They will support Regional Operations by establishing and maintaining consistent processes, supported by technology, in the areas of Field Execution and Field Hardware. Major accountabilities are to: * Work with the IT Distribution Systems team on the identification and troubleshooting of system issues, development of functional and technical specifications for issue resolutions and product enhancements, developing and executing test plans to ensure system stability, developing communications and training materials and assist with training end users. * Analyzing business processes and developing technical solutions for improvement while supporting ongoing systems and processes improvements for all FirstEnergy operating companies. The ideal candidate has an in-depth understanding of regional operations and a technical mindset. They are committed to customer service and has an attention to detail. They have successfully demonstrated project and change leadership skills. Duties include Level 1 field support, troubleshooting, data analysis, requirement definition, evaluation, testing, implementation, and change leadership. The job provides the opportunity for frequent interaction with IT partners, internal business clients and Operating Company workgroups, which necessitates strong communication skills. The need to travel across our service territory is a large part of this position and will be required. Responsibilities include: * Working on multiple projects and ad-hoc management requests at one time. Assessing business practices for improvement opportunities; being a champion of change and innovation that drives improvement. Helps to develop technical solutions to business problems. * Supporting FE Operations during emergencies and storm-related activities and travel to various FirstEnergy locations * Serving as a Product Owner of Field Mobility Systems, which includes: * Ensuring user stories are well documented and ready for development * Gathering, managing and prioritizing Product backlog * Collaborating with IT development team * Having technical product knowledge, or specific operations expertise * Clearly articulating customers needs and the associated features to meet those needs * Serving as an advocate of regional operations to the IT development team * Prioritizing user story and bug resolution * Maintaining a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements * Providing sound customer service byApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU4MjQ3LjEwNTA4QGZpcnN0ZW5lcmd5Y29tcC5hcGxpdHJhay5jb20