Description

Our team: At Amazon, we're working to be the most customer-centric company on earth. We are constantly looking to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is investing heavily to innovate and provide best in class services in the Last Mile delivery space. In the Last Mile Transporter Experience team, we own the experience for all transporter types (drivers, bikers, walkers etc) delivering all Amazon packages, groceries, ultra fast Prime Now deliveries, and more. The Last Mile Transporter Experience is powered by a mobile app, available on both iOS and Android, and works in concert with our logistics and technology to guide transporters through the delivery journey. In 2020 we crossed our 10 billion packages delivered milestone and in 2023 we delivered a billion packages just through our same-day delivery capabilities.

The role:

This role will help define our next set of transporter facing products focused on providing evolutionary and revolutionary concepts for their arrival at delivery stations, package pickup and package-to-vehicle loading workflows. This will focus on the transporter's start of work and end of work experiences across multiple business types (same-day, grocery, speciality deliveries, pickups).

Our mission is to ensure every package is delivered at the right time, at the right location, in the right way according to the customer's preference. Our transporters deliver in many different use cases, ranging from single-family home, apartment units behind a locked gate, college campus, to countryside residences worldwide. This role ensures that the transporter's day/work shift starts off in the best possible way that is smooth and intuitive thereby setting them up for success when they go on the road. To succeed, it will be done through identifying new methods and technology (software and hardware) of helping them be more efficient, productive and successful in each step of their start of work/day tasks and easy end of work/day tasks. This in turn helps Amazon achieve promise to the customers.

This role is inherently cross-functional—this leader will work closely with engineering, program management, design, operations, finance, legal, business development, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our existing products and features. A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. Come join the team and help us make history!* This role requires autonomy and an ability to deliver results, often within the ambiguity of building a v1 product. You will need to work efficiently to build the right things with limited guidance, raising the bar to create an amazing experience for our transporters.

• Playing a key role in the Transporter Experience team, as a Product Manager, you will be responsible for the product definition and feature roadmap for multiple projects . You will work closely with multiple stakeholder/business teams, your engineering and UX/UI counterparts to identify business requirements, measuring and sharing progress against goals, and championing adoption with our customers through in-field research and testing. You will bring your experience of defining and releasing similar successful products at scale, preferably in consumer or industrial verticals.

• This role also expects identifying net new opportunities for Amazon and Last Mile, and taking them from an idea, through evangelizing, defining and materializing as our next set of investments.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA

Basic Qualifications

• 8+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree

• Experience with feature delivery and tradeoffs of a product

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements

• Experience in project management methodologies, business analysis, or process improvement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.