This is a job for a Financial Counselor position with the company located in the Bay Saint Louis, MS area.

Job Summary: This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena. Responsibilities include, but are not limited to, reviewing all aspects of the patient bill(s), collection of liability for upcoming procedure(s), collecting residual and past due balances, reviewing alternate options for benefit coverage for both medical and pharmaceutical services, securing authorizations, setting up fee arrangements, and backfilling for coverage at other locations. This job ensures the best patient experience is received through timely and accurate assistance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education:

Required - High School diploma or equivalent.

Preferred: Bachelors degree.

Work Experience:

Required - 1 year of customer service, healthcare, or office experience.

Preferred: Previous Healthcare. Billing/Collections/Customer Service Experience.

Knowledge Skills and Abilities (KSAs):

Must have computer skills and dexterity required for data entry and retrieval of patient information.

Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Must be proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard.

Strong interpersonal skills.

Ability to multi-task.

Ability to perform effectively in a fast paced ever changing environment.

Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.

Ability to work with minimal supervision and make independent decisions.

Reliable transportation as may be required to travel to other facilities to fill in as needed.

Job Duties:

Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.

Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.

Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.

Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility.

Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives.

Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.

Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently.

Other related duties as required.

Physical and Environmental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals ith disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View theEEO is the Law poster and its supplement, as well as the pay transparency policy for more information.