This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6473307

Summary:

• Under general supervision, performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeps official records; and assists in the administration of the standard operating policies and procedures of the dispatch center.

Essential Job Functions: The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Monitors telephones and radio in the dispatch center; answers all incoming calls and ascertains nature of call; gathers all necessary information to transmit or relay.
• Dispatches police, fire and other response vehicles for emergency situations; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns such as the fire department; ensures the presence of reserve units by contacting personnel designated for call-back; relays information as required.
• Maintains log on radio and telephone communications and location of personnel and equipment; maintains on-going contact with the responding personnel and keeps them informed of all pertinent incoming information; keeps track of various information such as traffic lights out and streets closed, and keeps emergency personnel informed.
• Maintains dispatch center work area and equipment in clean and working condition.
• Composes, types, and edits material requiring judgment as to content, accuracy, and completeness for the (CAD) Computer Aided Dispatch System.
• Inputs data to standard office and department forms, both manual and automated; makes simple postings to various reports; compiles and tabulates data.
• Maintains dispatch documents and records; prepares case reports.
• Monitors individuals in holding cells for proper conduct, safety, and medical or other needs; may assist with the arrest process for female prisoners.
• Assists in training new employees.
• Serves as a member of various employee committees.
• Performs other related duties as assigned

Required Knowledge and Skills:

• Knowledge of emergency communications operations, procedures and equipment.
• Knowledge of Police Department policies and procedures.
• Knowledge of computers and electronic data processing equipment and applications.
• Knowledge of modern office practices and procedures.
• Knowledge of basic accounting and bookkeeping principles and practices.
• Skill in operation of radios, consoles and related dispatch tools and equipment.
• Skill in performing cashier duties accurately.
• Skill in meeting and dealing with the public and providing high quality customer service.
• Skill in communicating effectively both orally and in writing.
• Skill in establishing effective working relationships with co-workers, other agencies and the public.
• Skill in handling stressful situations.

Education and Experience:

• High School diploma or GED, and one (1) year of general office experience including typing, filing, accounting or bookkeeping.
• State of Arizona drivers license with a record of no suspensions or revocations.
• Must have a personal record with no felony convictions and no disqualifying criminal history.
• Must be a citizen of the United States.
• Must be certified in the Arizona Criminal Justice Information System (ACJIS) within one (1) year of employment.

Environmental Factors and Conditions/Physical Requirements:

• Frequently requires sitting, talking and hearing; occasionally requires walking; frequently requires\ using hands to finger, handle, or feel objects, tools, or controls, and to reach with hands and arms.
• Occasionally requires lifting and/or moving up to 20 pounds; requires close vision and the ability to adjust focus.
• Work is performed in an office environment; noise level is usually quiet.

Equipment and Tools Utilized:

• Computer-aided systems; personal computer including word processing software; copy machine; fax machine; telephone and radio.