Description To Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission. These words embody the opportunities available to the many world-class doctors, nurses, health care professionals, and support staff that choose to join UH and Be the Difference. A Brief Overview This position is primarily responsible for scheduling referrals for the academic/community hospitals, ambulatory primary care and specialty practices, streamlining access and maintaining efficiencies for scheduling while providing an overall positive experience for the patient. What you will do This is accomplished by managing calls to triage and provide customer with appropriate resolution, including: Coordinating appointments to all UH specialists, programs and diagnostic testing in appropriate time frame with the correct provider, in the right location; Answering general questions about UH services; Referring patients to physicians and services. Maintains communication with referring physicians regarding outcome of referrals. Establish and maintains strong business relationships with UH Clinicians and staff on UH services. Participates in community marketing and business development functions of UH in order to increase referrals. Plans, organizes, prioritizes and maintains workflow in conjunction with targeted physicians, marketing and clinical initiatives, and UH organizational objectives. Plans and tracks referrals by site and source, in order to better manage referral patterns and sources. Ensures department productivity standards are met/exceeded. Maintains up-to-date knowledge of computer systems, insurance/government regulations and Patient Access policies/procedures used within the department. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity