**OhioMeansJobs| Cleveland - Cuyahoga County is sourcing for a Customer Service Representative for a Manufacturing Company in Cleveland

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CSR-Mortuary

+-----------------------------------+-----------------------------------+ | Job Description | Candidates are responsible for | | | the following: | | | | | | *Answer the phone within two | | | rings and identify the purpose of | | | the call and ensure that  it is | | | handled or properly assigned | | | correctly | | | | | | *Inform | | | customers/representatives of all | | | available services | | | | | | *Communicate with local and out | | | of town funeral directors to | | | complete shipping process and | | | determine pricing | | | | | | *Communicate with the airlines | | | and book flights for human | | | remains | | | | | | *Accurately document case notes | | | in the computer | | | | | | *Professional /Business attire | +-----------------------------------+-----------------------------------+ | Class Type | Evaluation to hire | +-----------------------------------+-----------------------------------+ | Qualities Required         | 2-3 years of customer service | | | experience | | | | | | EXCELLENT Attendance | | | | | | Professional phone etiquette | | | | | | Ability to multi-task, make quick | | | decisions, handle stressful | | | situations tactfully. | | | | | | High School Diploma/GED | +-----------------------------------+-----------------------------------+ | Equipment Used | Computer, Phones | +-----------------------------------+-----------------------------------+ | Attractive Attributes | Ability to move up into | | | management. | | | | | | Everyone stays long term within | | | this company. They consider | | | themselves a Family. There is | | | lots of promotion from within. | +-----------------------------------+-----------------------------------+ | Pay Rate | $15.00+/ HR | +-----------------------------------+-----------------------------------+ | Physical Requirements | Ability to climb 2 flights of | | | steps | +-----------------------------------+-----------------------------------+

Lift 30 pounds

*Benefits *N/A

*Shifts *1st 8am - 5pm 2nd 3pm - 11pm

*Interested Candidates, please contact: *Wendall Garth, Recruiter wgarth@dwfs.us 216-946-9318