Technical Sales Correspondent

Location : DES PLAINES, IL, United States

Job Family : Engineering

Job Type : Regular

Posted : Apr 26, 2024

Job ID : 48652

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Job Description

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The Tech Sales Correspondent responds in a prompt and professional manner to incoming service inquiries via telephone or email regarding parts and service request. Supports the Sales Team by actively providing excellent customer service to our new and existing customers.

• Receive, schedule and acknowledge customer parts orders.

• Obtain ship dates from planning and schedule orders accordingly.

• Access and update customer parts portals as needed.

• Ensure confirmations communicated within 24 hours from order receipt or shipment.

• Process customers’ requests to expedite parts orders.

• Answer customer inquiries regarding products, parts ordrers or service request.

• Troubleshoot, analyze and remedy customer problems within established guidelines.

• Instrumental in negotiating and/or upholding Parker warranty policies.

• Ensure communication of Premier OEM warranty issues within 24 hours.

• Issue Authorize To Return (ATR) for service-related cases.

• Review product returns with service technicians on a weekly basis

• Act as liaison between the customer and various departments.

• In collaboration with Quality, ensure customer-requested Corrective Action or 8D documents are provided in a timely manner

• In collaboration with Accounting, ensure warranty credits are promptly issued and communicated with the customer.

• In collaboration with Engineering, ensure performance, reliability and service-related concerns are addressed.

• Perform additional duties or special projects as assigned.

• Actively participate in Parker-sponsored training programs.

• Two-Year Associates degree or two years previous customer service or sales experience or the equivalent of education and training.

• Working knowledge of mechanical systems.

• Experience with technical products, preferably within hydraulics or related product field.

• The ability to read, follow, and provide complex verbal and written instructions in order to perform the duties described above, excellent interpersonal, communication and organizational skills.

• Good negotiating skills.

• The ability to maintain confidentiality at all times, secure confidential data and records.

• The ability to maintain a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a high degree of attention to detail.

• Knowledge of Microsoft Office software, including Excel, Word, and Outlook.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go toKnow Your Rights: Workplace Discrimination is Illegal (eeoc.gov) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights-ScreenRdr.pdf) andGenetic Information Discrimination (https://www.eeoc.gov/genetic-information-discrimination)

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