+-----------------------------------------------------------------------+ | +--------------------------------+--------------------------------+ | | | REWARDS CLUB SUPERVISOR - RED | | | | | RIVER | | | | +--------------------------------+--------------------------------+ | | | -- | | | | | --------------- -------------- | | | | | ------------------------------ | | | | | | | | | | Location Kiowa Casino | | | | | - Red River (Devol, Oklahoma) | | | | | Job Code 23-MR-1781 | | | | | Department Marketing | | | | | Starting Salary 35568.00 | | | | | | | | | | -- | | | | | --------------- -------------- | | | | | ------------------------------ | | | | +--------------------------------+--------------------------------+ | | | Job Summary | | | | +--------------------------------+--------------------------------+ | | | Responsible for the overall | | | | | supervision of Team Members | | | | | and activities that are | | | | | designed to create memorable | | | | | experiences for our players to | | | | | strengthen relationships that | | | | | will maximize Guest loyalty. | | | | | Provide leadership and support | | | | | to the Rewards Club team. The | | | | | Team Member in this position | | | | | is responsible for promoting | | | | | positive Guest relations | | | | | through prompt, courteous, and | | | | | efficient service. | | | | +--------------------------------+--------------------------------+ | | | Essential Duties and | | | | | Responsibilities | | | | +--------------------------------+--------------------------------+ | | | > All Team Members must | | | | | embrace and deliver Kiowas | | | | | Guest Service Standards to | | | | | every Guest on every shift, as | | | | | outlined in Orientation, the | | | | | Team Member Handbook, Standard | | | | | Operating Procedures (SOPs), | | | | | and any other related training | | | | | | | | | | > Consistently ensures an | | | | | exceptional level of service | | | | | and satisfaction is achieved | | | | | throughout the property, | | | | | exceeding the expectations of | | | | | external and internal uests | | | | | alike in a timely and | | | | | effective manner | | | | | > Required to follow | | | | | Marketing Departmental and the | | | | | Rewards Club Supervisor | | | | | Expectations | | | | | > This position is required | | | | | to have knowledge of and serve | | | | | as the communication hub for | | | | | internal and external Guests, | | | | | conveying essential | | | | | information regarding any and | | | | | all data related to marketing | | | | | programs unless known | | | | | information is considered | | | | | confidential | | | | | > Responsible for carrying | | | | | out management | | | | | responsibilities in accordance | | | | | with the organizations | | | | | policies and procedures. | | | | | Responsibilities include but | | | | | are not limited to assist in | | | | | interviewing and hiring; train | | | | | Team Members, address | | | | | complaints, resolve problems, | | | | | and maintain appropriate | | | | | staffing levels | | | | | > Responsible for the direct | | | | | supervision and oversight of | | | | | the day-to-day operations of | | | | | the Rewards Club | | | | | > The Rewards Club Supervisor | | | | | is required to focus and | | | | | maintain Kiowa U Guest | | | | | Services Standards with all | | | | | Guests | | | | | > Responsible to the highest | | | | | degree of accuracy and | | | | | thoroughness of department | | | | | records and reports | | | | | > Responsible for assisting | | | | | with the Bus Program | | | | | > Maintains knowledge of all | | | | | gaming machines on casino | | | | | floor, Kiowa Casinos player | | | | | tracking system, and casino | | | | | promotions | | | | | > Actively assist the Rewards | | | | | Club Manager and Director of | | | | | Marketing as duties and | | | | | projects are assigned. | | | | | > Responsible for | |