General Manager, Small Law Firm, reporting into the President of the Legal Professionals segment, will manage a team of approximately 200 individuals (through 4 direct reports) and oversee a business of $75-100M of annual new sales. This leader is responsible for developing and expanding a diverse customer base of small law firms across North America. This person will be a key member of the Global Legal leadership team and will be based in Minneapolis. As a leader in Thomson Reuters, they will also be responsible for developing a team who promotes the company vision for a fully diverse and inclusive workplace. About the Role In this opportunity as General Manager, Small Law Firm, you will: Own top-line metrics (e.g., revenue, sales, retention) through customer engagement while managing costs/expense Champion the integration and utilization of cutting-edge AI technology and pioneering innovative solutions within the industry. Advocate for investment in market needs and for support from internal partner organizations across TR including Commercial Excellence and Order to Cash Define and execute on the sub-segment strategy and growth plan (tied into segment strategy) while meeting or exceeding the annual business plan Visible in the industry with our smallest segment of our legal customer base Effectively oversees a high-volume transactional channel by utilizing advanced sales pipeline analytics and AI-driven tools to ensure optimal performance. Partner closely with product marketing inbound and outbound activities for the sub-segment to help influence the message going to market (i.e., market/customer insight, value proposition, customer segmentation, channel strategy, launch, etc.) Lead and drive customer focused and obsessed teams with market leading NPS & customer retention Drive high performing, engaged workforce and world-class sales talent Meet or exceed sales, revenue, retention and annual expense plan Meet or exceed operational metrics Define strategy and growth plans (aligned to segment) including organic and inorganic growth opportunities Meet or exceed customer focused and experience metrics - NPS, retention, upsell, cross sell Ensure team is operating in an agile manner focused around the customer Work closely with product and marketing teams to synthesize customer needs into high-impact product and services for customers (aligned to segment prioritization) Drive sales talent strategy including having world class talent, high engagement, high performing teams, strategic workforce plan tied to strategy Understand the external trends, opportunities, and market insights About You You're a fit for the role of General Manager, Small Law Firm if your background includes: Skilled at balancing day to day objectives and results and long-term thinking; effective in prioritizing goals Able to influence and work cross functionally to achieve business segment deliverables Inclusive leadership style with a strong track record of recruiting, developing and retaining a high performing sales organization Collaborative, relationship oriented across multiple levels and functions Problem solver and skilled at conflict resolution Customer obsessed and focused Strong, inclusive communicator Agile; ability to deal with high levels of ambiguity; embraces change Decisive especially when not all data is readily available Inspires trust and meaning for the team; purpose driven What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for u to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. #LI-LA In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: KS, MI, MN, NY, VA.The base compensation range for the role in any of those locations is $264,000 - $396,000. The base compensation range in other locations may vary. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our... For full info follow application link. As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.