Job Description* *

JOB TITLE: * *TELLER, LEVEL I

* DEPARTMENT:* Customer Service

REPORTS TO: Customer Service Supervisor

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SUPERVISES: No supervisory responsibility

SUMMARY:

This individual helps customers with routine financial transactions. Day-to-day work includes making deposits, processing withdrawals and issuing cashier's checks. Tellers also perform basic customer service tasks, such as answering phones and forwarding customer requests to other departments within the Bank.

ESSENTIAL FUNCTIONS:

• Greet and direct customers and answer phones as instructed.
• Execute basic transactions (i.e.: withdrawals, deposits, loan payments, cashier's checks, etc.).
• Process nights drops, drop-offs and mail.
• Keep teller area organized and supplies stocked for front line and drive-thru services.
• Maintain accurate records, balance daily, and account for cash drawer.
• Process and balance Branch Capture work and make adjustments as needed.
• Perform general account maintenance, including address changes and check and debit card orders.
• Complete a variety of forms and applications (i.e.: stop pays, disputes, debit card applications, etc.).
• Comply with all requirements, policies and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position. Additionally, complete all required compliance and regulatory training, not limited to BSA. 
• Assume and accomplish other duties as assigned.

REQUIREMENTS:

• Numerical aptitude, accurate typing, computer and calculator skills are necessary. Requires cash handling ability and strong interpersonal skills. Must understand Bank products and services and be able to explain them.
• Professionalism must be exhibited and confidentiality respected at all times.

* OTHER WORK:*

• Assist officer(s) in all customer service administrative duties.

* KEY CORE COMPETENCIES:*

Teamwork

• Interacts with people effectively. Able and willing to share and receive information.
• Co-operates within the group and across groups.
• Supports group decisions and puts group goals ahead of own goals

Work Standards

• Sets and maintains high performance standards.
• Pays close attention to detail, accuracy and completeness.
• Shows concern for all aspects of the job and follows up on work outputs.

Reliability

• Takes personal responsibility for job performance.
• Completes work in a timely and consistent manner.
• Sticks to commitments.

Adaptability

• Adapts to changing work environments, work priorities and organizational needs.
• Able to effectively deal with change and diverse people.

Communication

• Expresses ideas effectively.
• Organizes and delivers information appropriately.
• Listens actively.

* *Initiative

• Takes action to influence events.
• Generates ideas for improvement, takes advantage of opportunities, suggests innovations.
• Does more than required.

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