Veterinary Client Service Supervisor

Are you looking to be a part of a TEAM that supports and encourages each other to grow and be the very best version of themselves?

Are you looking to join a team that values your ability to make personal connections and mentor growth in others?

VCA Everett Animal Hospital is seeking a highly experienced Client Service Professional to join our leadership team as the Client Service Supervisor fulltime. VCA Everett is an AAHA-accredited, multi-doctor practice in Everett, Massachusetts—located just minutes from downtown Boston.

Among the reasons to consider joining VCA:

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Leadership opportunities

• Access to the people and financial resources of a large veterinary community

• WOOF University, offering abundant of training in a variety of topics

• Generous employee pet care discounts

• Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

• Competitive wage

• Medical, Dental & Vision insurance

• Opportunity to teach and mentor

• 401(k)

• Free wellness subscriptions (Head Space)

• Life and Long Term Disability insurance

• Paid Parental leave

Why we need you

The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen. Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Skills and Qualifications

• Excellent knowledge of client service and communication center operations.

• Strong organizational skills.

• Strong client relations and interpersonal skills.

• Intermediate to expert computer skills.

• Excellent oral and written communication skills.

• Strong supervisory skills.

• Self-starter and team player.

• Strong client service background.

• Ability to lift up to 40 pounds.

• 2 years of experience in the veterinary field preferred.

• The schedule for this position will be based on the needs of the hospital.

The pay range for this position is $23-$24/hr

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.