Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Position Overview

The Family Facilitator, part of the Pediatric Complex Care Resource Centers (PCCRC), employs a blend of expertise and contract compliance to support children with complex medical needs. Utilizing strong project management, critical thinking, decision-making, and communication skills, the Family Facilitator champions family life for children currently residing in institutions or facing hospitalization with the risk of institutionalization.

The role involves initiating contact with families of children with complex medical needs, introducing the concept of caring for their child in a home setting, and guiding the transition process. This encompasses facilitating families' efforts to bring their children home or opt for another suitable home support plan. The position entails regional travel, potentially overnight stays, and occasional evening and weekend commitments.

Must reside in southwest quadrant of Pennsylvania.

Job Responsibilities

• Identify children suitable for discharge from hospitals or congregate care settings. Conduct visits, review records, and engage with families to gain insight into their specific needs.

• Educate families on available in-home services and explore options for care in a family-based setting.

• Forge close partnerships with local authorities, managed care entities, provider agencies, community organizations, and stakeholders. Provide consultation, education, and technical assistance to families as needed.

• Collaborate closely with hospital discharge planning teams and supports coordinators to ensure a seamless transition process.

• Address barriers to discharge by identifying and facilitating solutions. Deliver presentations to families and team members and coordinate any necessary environmental or home modifications.

• Oversee the transition to the Pediatric Coach role and fulfill pediatric coach duties until a smooth transition is achieved.

• Gather and maintain data, generating reports for stakeholders. Remain updated on current literature, regulations, and research related to long-term care, mental illness, medical conditions, and geriatrics.

• Attend local, regional, and statewide project meetings to stay informed and contribute insights.

• Please note that this list of responsibilities is not exhaustive and may be expanded as required by management.

Required Qualifications, Skills, Knowledge and Experience

• Bachelor’s degree in Social Work, Psychology, Education, Special Education.

• Possession of appropriate state licenses as mandated by the Pennsylvania Licensing System for both education and profession.

• Minimum of 3 years of demonstrated experience working with individuals, particularly children that are diagnosed and coping with complex medical needs.

• Possession of a valid PA driver’s license and insurance for personal vehicle transportation.

• Compliance with clearances mandated by the Pennsylvania Child Protective Services Law.

• Proven track record in project development and coordination, with experience collaborating across multiple human service entities catering to children and families.

• Desired qualifications include bilingual language proficiency and prior experience in case management.

• Comprehensive understanding of public healthcare and community organizations pertinent to children with developmental disabilities, encompassing knowledge of physical and mental health complexities, service system architecture, and insurance company regulations and resources.

• Strong facilitation, customer service, and conflict resolution abilities.

Singularly Focused. Mission Driven.

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role is $62,900 annual salary. Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

The Acentra Health Talent Acquisition Team