Computer Operator

Location Hennessey, OK

Job Code 893

# of openings 1

Apply Now (https://phh.tbe.taleo.net/phh04/ats/careers/v2/applyRequisition?org=SHAZAM&cws=37&rid=893)

SHAZAM is looking for a computer operator to join our team. You’ll work closely with team members in your department performing the day to day customer service and processing activities for the data center.

What you’ll do:

• Under the general supervision of more senior team members, you’ll perform day to day activities as outlined in department operational procedures and as assigned by the Data Center Manager. This may include, but not limited to, processing bank databases, reject re-entry and balancing of proof items, generation and transmission of electronic cash letters, and generation of image statements.

• Notify the Data Center Manager of systems/software not functioning within normal operation parameters.

• Perform assigned Service Requests for owned hardware and software.

• Be a back-up for statement rendering services and assist as needed.

• Perform procedures and complete appropriate department records in accordance with departmental goals, policies, and standards.

• Respond to customer complaints and escalate issues to the Data Center Manager as needed.

• Respond to inquiries from operational external/internal auditors and bank regulatory entities. Consult with more senior team members if necessary.

• Maintain regular and consistent attendance at such level as is determined in the employer’s sole discretion.

  What we’re looking for:

• Knowledge of banking system operations is helpful.

• Persons filling this position must have the ability to review documentation and input, access and retrieve information to and from a computer for hours at a time.

• Persons filling this position must have the ability to communicate via the telephone, in person and through correspondence with users, fellow employees and managers, especially in critical time certain situations when there are system problems impacting customers.

• Ability to think independently and provide self and group direction, solve various problems and make informed, rational decisions.

• Must have excellent conflict resolution skills and the ability to lead and participate as a team leader or team member in a team's conflict resolution and consensus building process, as well as assisting in maintaining positive team morale and team cohesion.

• Ability to work in an environment where constructive feedback from others is encouraged.

• Ability to work in an environment that often has miscellaneous cubicle noise (ex: may hear others’ phones, conversations, radios, etc.), fast pace, high expectations, and frequent interruptions.

  Starting annual salary from $43,000 to $53,000*

  *Actual compensation will be based upon factors such as geographic location, experience, education, and/or skill level and will be finalized at the time of offer.

The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.

Benefits

Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

• Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts

• Retirement plan, plus financial planning assistance

• Paid time off, paid parental leave, volunteer time off, and paid corporate holidays

• Educational assistance

• Casual dress

• Wellness programs, on-site fitness center and fitness reimbursement

• Life insurance and disability plans

• Employee rewards, recognition programs and employee referral program

• Flexible hours

• Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.

If you’re interested in this position, click the Apply Now button below to apply online.