Responsibilities:

-Monitors calls/call logs for appropriate handling. Promotes and ensures superior customer service. Initiates and investigates customer inquiries and complaints in a timely manner. Reviews departmental logs and other records for accuracy and completeness.

-Logs and may initiate Center Feedback Reports (CFR). Communicates CFR data to collection centers via phone, email and hardcopy.

-Consolidates, prepares and enters information into the National Donor Deferral Registry (NDDR). -May assist with NDDR inquiries from the centers

-Completes and monitors department Incident Reports.

-Performs clerical duties including: archiving, storage, retrieval, filing, mailing, copying results for laboratory files, answering phones, faxing documents and preparing data for statistical reports.

-Performs verbal, written and computerized test data entry of results accurately and in a consistent, timely manner. Separates and sorts test results for data entry into the electronic donor management system. Enters, verifies and tracks these entries.

-Generates and distributes daily reports to ensure units are not lost due to incomplete testing. -Reviews and verifies Sample Hold sheets and follows established protocols for review and subsequent holding and release of samples.

-Collects, collates, verifies and distributes confirmatory reports from the reference laboratory.

Follows all safety regulations, Environmental Health & Safety (EHS) policies and rules. Maintains a clean, safe work environment.

-Other job-related duties as assigned: preparing samples for confirmatory testing and preparing Pool Samples for required testing.

Qualifications:

• High School diploma or equivalent required.

• Two (2) years of customer service experience, preferably in a laboratory setting. Prior laboratory experience preferred. Basic computer skills required. Must be able to enter data into laboratory’s computer system

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

Do work that matters at CSL Plasma!

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CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement