+-----------------------------------------------------------------------+ | Customer Service and Sales Associate | | | | Our promotional marketing company is looking for a Customer Service | | Associate who can assist clients with product issues and help to | | maintain a high customer retention level. The Customer Service | | Associate will be responsible for addressing customer product issues | | and concerns with the company. The successful candidate will be | | required to develop a comprehensive understanding of our customer | | service policies and know when issues need to be escalated to the | | management staff for resolution. | | | | Responsibilities: | | | | - Collaborate with the sales team to develop efficient methods for | | handling issues with larger revenue customers | | - Follow up on clients/potiental clients. Assist New hires with | | computer questions. | | - Cold Calls / Marketing | | - Monitor the customer satisfaction levels and develop methods for | | increasing them | | - Assist in creating ways for delivering excellent customer service | | to irate or problematic customers | | | | Qualifications: | | | | - High school diploma/GED required (College degree preferred) | | - 2+ years experience in a customer service role | | - Proficiency with MS Office | | - Ability to work well in a team environment | | - Strong sense of professionalism and discretion required | | | | Benefits:The management team offers an environment where our | | associates ideas are not only heard but implemented. As a company, we | | offer advancements base solely on individual performance. | | | | - | | - Full time / Part Time | | - $17.00to 20.00hourly pay | | - Major Holidays off | | | | Job Type: part-time only | | | | Must upload your | | res | | ume: | | | | | | No walk ins - Appointments only | | Upload | | res | | ume: | | | | Must apply online or in person in DTLA | | Apply online: | | | +-----------------------------------------------------------------------+