JOB REQUIREMENTS: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate\'s Degree Travel Percentage : 1 - 5% Job Description Are you curious, motivated, and forward-thinking? At FIS you\'ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. ABOUT THE TEAM Subject matter experts in payments processing. Responsible for providing strong and consultative support to our external and internal clients related to our platforms, applications, and other integrated products. NOTE: This role may be worked remotely from anywhere in North America. Preferred location Milwaukee WI. or St. Petersburg, FL WHAT YOU WILL BE DOING: Handles complex calls/solutions that require analysis and research. Provides in-depth product support to select FIS clients and internal FIS teams by resolving incoming inquiries. GENERAL DUTIES & RESPONSIBILITIES: Provides in-depth product support to FIS clients by resolving incoming inquiries. * Responds to Client and internal team payments product inquiries via telephone or in written internet-based email or chat sessions. * Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. * Troubleshoots problems, recommends corrective action or alternate solutions. * Documents customer information and recurring technical issues to support product quality programs and product development. * Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. * Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric... For full info follow application link. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4D718898D12E4CE4