Description

The North America Sort Center network is experiencing explosive growth and looking for a highly skilled, motivated and experienced Program Manager with a strong delivery record and leadership experience to join our Network planning Team.

The Sort centers is the critical middle mile solution in the Amazon Transportation Services (ATS) group that links the fulfillment centers to the last mile/customers. The experience of our customers is dependent upon our ability to accurately, timely, and efficiently sort and deliver packages across North America.

The successful candidate will have strong quantitative and analytical skills and is comfortable facilitating ideation and working from concept through to execution. This position will partner and drive operational excellence with Engineering, Field Operations, Global Transportation, Last Mile Delivery, Topology, Finance and Technology teams to develop strategic long term plans, obtain stakeholder buy-ins, determine root cause of operational challenges, drive process improvements, build KPIs (Key Performance Indicators) and metrics, un-earth opportunities and present findings and recommendations to business partners and management.

A qualified candidate must be self-motivated and have demonstrated ability to manage medium to large-scale projects that are innovative or complex and at the same time delivered as quickly, accurately, and as cost effectively as possible. In addition, possess strong written and verbal communication skills, strong focus on internal customers, high intellectual curiosity to learn new concepts and methodologies and ability to adapt and thrive in this fast-paced, high change environment.

Key job responsibilities

• Supply chain, transportation, or logistic network management solution experience

• Manage and oversee various cross-functional programs, ensuring successful delivery.

• Develop and refine program strategies, effectively leading and motivating teams.

• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.

• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

• Foster collaboration with internal and external partners to optimize resource allocation and project success.

• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.

• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.

• Identify and mitigate risks, preventing them from escalating into major issues.

• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.

• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.

• Manage and communicate project budgets effectively.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Nashville, TN, USA

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

• Experience of Six Sigma/Lean analytical techniques

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77,200/year in our lowest geographic market up to $141,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.