Job Description

As an IT Analyst specializing in Healthcare Software Systems, you will play a crucial role in ensuring the smooth operation, maintenance, and enhancement of critical software applications within healthcare settings. Primary software focus is supporting CBORD Nutrition Service Suite and its related modules. Your responsibilities will span software and hardware installs and support, server maintenance, and leading software upgrade projects. This position functions as an integral part of the IT team in leveraging technology to meet and exceed our customers? expectations and our company?s financial goals.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Job Responsibilities

Project Collaboration and Communication

? Independently lead small to medium sized healthcare IT related projects as assigned.

? Provide technical and logistical leadership throughout all project phases, from inception to deployment.

? Collaborate with cross-functional teams to address technical challenges.

? Communicate effectively with project members and end-users, providing clear instructions and guidance.

Technical Application Support

? Resolve or triage support calls from end-users related to software issues.

? Ensure timely resolution of incidents to minimize disruptions in healthcare services.

? Provide assigned support during system go-lives and upgrade projects, including off-hour releases as required.

Software Installs & Upgrades

? Plan and execute software upgrades in coordination with relevant teams.

? Install, configure, and deploy healthcare software applications.

? Collaborate with vendors and internal stakeholders to ensure successful installations.

? Conduct thorough testing post-installation to verify functionality and compatibility.

? Document install & upgrade processes and develop user guides.

Documentation & Reporting

? Developing and maintaining technical documentation on current and future state of information technology systems, applications, processes, and configurations.

? Maintain accurate records of software installations, upgrades, and support activities.

? Generate regular reports on system performance, incidents, and resolutions.

? Contribute to knowledge base articles for future reference.

Qualifications

? A college degree in Computer Science, Information Technology, or related fields, is preferred, although equivalent experience will be considered.

? Fundamental knowledge of Windows, PCs, SQL, client/server architecture, networking, operating systems, databases, and software applications.

? Proficient in support of integration components & web services

? Experience with creation and maintenance of functional and/or technical specifications

? Experience with MS SQL Server Management Studio and tools

? Experience with change control processes

? Experience with Server / OS Configuration and Management & Server Drive Management

? Experience with Web applications / IIS / Security Certificates

? Experience with cloud computing platforms (e.g., AWS, Azure).

? Basic knowledge of Active Directory to support integrated login.

? Familiarity with XML and API a plus but not mandatory. Experience with SaaS models and applications is advantageous.

? Understanding of Network infrastructure to install/setup/support networked printers.

? Knowledge of VPN usage

? Knowledge of ITIL framework for IT service management.

? Experience with project management methodologies.

? Able to work independently with minimal supervision.

? Strong oral and written communications skills

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .