Production Technician II

 

The Production Technician II troubleshoots, tests, reconditions, and repairs disk arrays and servers, as well as other miscellaneous related equipment. Provides occasional phone support for Field Engineers and customers including problem diagnosis and resolution on an as needed basis. May also build, test and configure servers, laptops, and storage arrays for sale and for spare parts in support of service contracts. Loads software and configures systems for customer orders. Disassembles tested systems into spare parts. Data center, Dell/ EMC & NetApp experience a plus but not required.

 

 

 

What youll be doing:

 

Monitoring resources including disk, memory, and CPU through in depth stress testing

 

Develop technical cross-training plans as necessary

 

Re-qualify and refurbish disk arrays across multiple OEMS

 

Re-qualify and refurbish server and associated peripherals

 

Provide technical support as required, to field engineers, sales, and customers via problem identification, troubleshooting, diagnostics and repair strategy.

 

May perform research or collect information on specific technical hardware/software related issues to determine root cause, identify alternatives, and implement a solution. This may include participating in postmortem meetings with customers.

 

Assists production areas with various product lines (entry level/ midrange storage products, network appliances)

 

Assist the planning and procurement group with parts related queries

 

Recertify individual and defective parts and provide problem determination/ resolution when necessary

 

Disassembly of tested systems into spare parts

 

Tagging and bagging of tested spares

 

After hours rotation for parts procurement may be involved

 

Other duties as assigned.

 

 

What were looking for:

 

Level II: minimum 3-5 years of related experience.

 

Working knowledge of disk storage hardware and software products preferred

 

Ability to tackle new technical problems and equipment

 

Software imaging packages; Symantec Ghost, Acronis, etc.

 

Proficient in Microsoft Server & Windows products.

 

 

Bonus Points:

 

Unix & Red Hat. A+, Server, Storage & Network + certifications, CCNA, MCSA, MCSE, MCP, knowledge of CLI

 

 

 

Education:

 

Associate degree, High School Diploma or GED required.

 

*Travel: *

10%

 

 

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

 

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting addi