In this position you will: be responsible for managing customer relationships and providing excellent customer service by monitoring and accommodating customer needs, creating and managing bookings, providing problem resolution, producing reports, tracking cargo and coordinating equipment.

Main Duties and Responsibilities Include: Create and update bookings, bills of lading and transport bookings. Assign customer booking(s) to a designated vessel. Answer customer questions regarding vessel sailing or other operational requirements. Track cargo and provide tracking information to customers. Research and resolve customer issues and answer customer questions. Inform customers of applicable policies, schedule updates and regulations related to shipment. Arrange logistics spots, transloads, deliveries and pickups. Monitor and correct all Web and EDI bookings. Call on customers to develop customer relationships. Create temporary organizations and add new contact information to existing organizations. Run and audit various reports for customers and internal use. Build positive, collaborative relationships with internal employees and departments. Provide support throughout the department. Perform accurate and efficient data entry/keyboarding. Assist Documentation in getting signed bills of lading, scanning and attaching. Report on developing market conditions, service issues and competitive activities. Effectively perform additional duties, as assigned.

The ideal candidate will have: Associate's degree required (this requirement may be waived with at least three years comparable experience in the transportation industry). Three to four years customer service or billing experience, preferably in transportation. Excellent customer service skills. Excellent verbal and written communication skills. Good math skills. Good organizational skills. Must be a team player. Ability to multi-task and prioritize. Ability to work with little or no supervision. Ability to work flexible hours, including evenings and weekends, as required. Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications. Ability to work under extreme pressure with a high level of accuracy.