Job Information
ThermoFisher Scientific LCMS Field Service supervisor in Taipei, Taiwan
Job Description
How Will You Make an Impact?
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com .
Responsibilities
Major on LCMS product service support and other general product in the future
LCMS team people management
Provide customer happiness through technical service, installation, operation, training, and repair of speciality equipment.
Undertake product installation on client premises.
Provide training and technical advice on instrument use, both in person and by phone.
Investigate difficulties and tackle faults arising from operation or utilization.
Resolve problems or suggest solutions or arrange for repairs to be made.
Provide an important link between customers and Sales and Marketing.
Act as a liaison with factory technicians to report and correct faults.
Supervise repairs in terms of the organization’s service / warranty cover and making suggestions as to product improvements.
Schedule and carry out planned maintenance calls and perform regular customer visits.
Make recommendations about spare part needs and assisting with monitoring equipment.
How will you get here?
Education
- Bachelor/Master of Science in Chemistry/Biochemistry, Engineering, or equivalent background.
Experience
8 years+ Field Service Engineering experience or LCMS user experience
With people management preferred.
Experience from Pharmaceutical industry or with Research background preferred.
Field Application Service background welcome
Knowledge, Skills, Abilities
LCMS experiences crucial
Proficient in written and verbal communication skills both in Chinese and English
Ability to be coordinate own work efficiently, productively, and independently
Detail oriented and ability to handle multiple tasks
Ability to work on a range of tasks as part of ongoing projects, and to make sound decisions in order to meet deadlines for the completion of projects or activities
Interpersonal skills suitable for a people-oriented job, requiring interactions with many people both inside and outside the organization
Self-motivated and proactive in technical and support approach.
Proficient with Microsoft Office (MS Word, Excel, Power Point and Outlook)
Possession of a valid Driving License is essential.
Other Information
Candidates living in Central and Southern Taiwan are encouraged to apply.
Travelling is required in this role.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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