EMPLOYER HIRING EVENT AT MONROE COUNTY CAREERLINK ON WEDNESDAY MAY 29, 2024, 10AM-2PM

WAWA HIRING FOR TEAM SUPERVISON AND CUSTOMER SERVICE REPRESENTATIVES

Employer open 24 hours, seven days a week.  Full Time and Part Time available, hours and days to be arranged.  Salary to be discussed.  See job descriptions attached.  Please click on I want to apply for referral instructions.

Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties: • Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input. • Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness. • Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary. • Provide direction, motivation, and coaching for associates during the shift. • Prepare and maintain stock levels for all appropriate food service items by day part. • Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager. • Recognize associates and celebrate accomplishments. • Enforce Wawa's cash handling and accountability processes and perform manager functions on register. • Administer check-in of external and internal vendors according to corporate procedures. • Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards. Essential Functions: • Ability to work well individually as well as in a team environment • Excellent oral and written communication skills • Excellent customer service skills • Ability to work with little or no supervision • Detail oriented and excellent organizational skills • Ability to defuse issues using de-escalation and problem solving techniques • Proven self-starter with demonstrated ability to make decisions • Excellent relationship building and leadership skills • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

{W0010304.1}Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing • Must be able to lift and carry up to 35 lbs • Ability to learn and utilize the store's technology • Must have reliable transportation • Must be at least 18 years old to be considered for this role • Ability to direct others and prioritize tasks Basic Qualifications: • High School Diploma or GED equivalent • Ability to work 35 -- 40 hours per week • Flexible availability which may include all shifts, weekends, and holidays, based on business needs • Experience leading, developing and selecting teams preferred • Experience training, sales building, management of expenses, and food service menu planning • Experience effectively implementing change and demon trated results in execution • Leadership experience in a fast-paced retail, food service, or fuel environment preferred • Experienced in all areas of store operations, including foodservice • Proven and consistently demonstrated skills in the following: • Exceptional Customer Service • Relationship Building

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties: • Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. • Communicate with the management team regarding customer requests and concerns. • Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed. • Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. • Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. • Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary. • Prepare all made to order food and/or beverages according to recipe or customer specifications. • Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly. • Ensure the proper execution of assigned foodservice and beverage programs and procedures. • Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. • Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard. • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications. • Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). • Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. • Complete other tasks as assigned by store management.

Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain