Job Requirements

Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products and product availability to provide a communications link to the customer. Records and processes routine orders and/or inquiries received by mail, telephone, and/or through customer personal contact. Provides pricing, availability, and schedule information within established guidelines. Suggests alternative products or services to meet customer needs. Checks and approves credit within established limitations and confirms orders. Obtains resolution of routine customer complaints and issues. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Interacts with sales staff only for clarification of issues; does not interact with supply chain/logistics or manufacturing staff.

Alkegen is a specialty materials leader serving mission-critical systems that the world is focused on for the future, including: battery technologies, electric vehicles, filtration media, and specialty insulation materials that enable customers to reduce fossil fuel consumption, save energy, and live greener.

We help people breathe easier, live greener, and go further than ever before.

Our experience speaks for itself. We are a vertically integrated manufacturer with the global reach and talent to solve your most demanding applications.

With 60 manufacturing facilities and 9,000+ highly skilled employees located around the world, we can solve any challenge.

Dedicated to sustainability and human health, we are uniquely positioned to help customers impact the environment in meaningful ways.